Particle element

Frequently Asked Questions

FAQ for Virtual Council

Features

Does Virtual Council offer a request-to-speak list?
Yes, Virtual Council offers the ability for participants to request to speak. As an organization, you can decide how you wish to implement this; whether you want only the public to request, or for the council members to engage in the request to speak, you will be able to set Virtual Council to match your needs.
Does Virtual Council offer voting privilege settings for participants?
Yes, Virtual Council understands that voting is a key element to governing and that the transparency of voting is critical to a healthy democracy. In a virtual environment, however, it must be clear who in the meeting can vote and who cannot. Voting privileges is a feature that is set for the meeting, allowing selected members the privilege to vote, and if needed, to set a voting weight.
Does Virtual Council offer a Consent Agenda?
Coming soon! Virtual Council offers parliamentary and multiple-choice voting options with the ability to support a name list vote result screen, so all participants in the meeting and watching remotely can instantly see how each voting member cast their vote. We are constantly developing new features, and Consent Agenda will be added soon. Check back here or contact Media Vision for more information.
How can I differentiate between members of Council, Staff, and the Public?
This is easy thanks to the user roles available on Virtual Council; (1) Participant: for those who will speak and interact directly during the meeting. (2) Moderator: used for the clerk and the chairperson, where all of the features included in Participant are added to the ability to control the meeting. (3) Operator: for the technical support person.

Subscriptions

How much does Virtual Council cost?
Subscriptions are priced on the basis of the number of accumulative hours of remote or hybrid meetings that you need. If you would like to speak to a member of our Sales Team about receiving pricing options for your organization, please get in touch with us via our contact form.
How often will I be charged?
Virtual Council’s subscriptions are billed annually, to allow councils to factor this cost into their yearly budgets. If you would like to speak to a member of our Sales Team about alternative arrangements for payments then please get in touch via our contact form.
Can I upgrade or downgrade my plan?
Yes, if you would like to modify your subscription option you can do so at any time by speaking to your Customer Success Manager. For more information, please contact our Sales Team by getting in touch via our contact form.
Can I test Virtual Council as a free trial?
Yes. Virtual Council offers users a thirty-day guarantee to discover the platform before payment is taken. During this time your Customer Success Manager will be on-hand to help you make the most out of Virtual Council’s features, and can organize a supplementary trial meeting for your council to set up a test session using the tool.

Technical Specs

Do I need a PC to use Virtual Council?
Virtual Council is a browser-based platform that does not require any downloaded software. Critical features for the Moderator nevertheless require that the browser be a full PC/Mac version instead of the mobile versions available on tablets and smartphones. We recommend using a PC or laptop with the latest version of Chrome (preferred), Firefox or Edge. We are currently under testing with Safari for Macs.
Is the platform secure?
Yes. Virtual Council uses end-to-end encryption for all connections and is secure from the code level, through the application level and into the Cloud level. Where data is concerned, we are also GDPR compliant. Head to our Reliability and Accessibility page to find out more about the security features that our platform offers.
How can I handle the general public calling in to ask questions?
Our platform allows members of the public to join as participants in a remote setting. They can ask questions through the chat function or make a request to speak, and upon approval, address the council directly.
What kind of support/training does Virtual Council offer?
Virtual Council members are provided a single point of contact for all service and support needs. The Customer Success Manager will set up your subscription kick off meeting and work with you to schedule and complete the onboarding experience. This will include training for the Virtual Council back-end, front-end and mock meetings with the single goal of a successful transition to your new platform.